Allen and Harris Estate Agents in Talbot Green at 83 Talbot Road, Talbot Green, Pontyclun, Talbot Green

Contacts

Phone:
+44 1443 237667

Address:
83 Talbot Road, Talbot Green, Pontyclun, Talbot Green, Wales CF72 8AE

Web site:
allenandharris.co.uk

Categories:
Real estate agency  

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Reviews

• ★ ☆ ☆ ☆ ☆

  24.02.2018

  marvin thomas
  I let a property for ten months though this branch. At first when i was taking on the property (referencing. Paying their fees. Moving in ect) I found them very professional I can also say this until I got mid waybthrpugh my tenancy and was asked if I would like to renew. I agreed but on a periodic basis (rolling monthly contract) I received an email back stating the land Lord was not happy to do this and I would have to renew at a fee of £100 pounds. I ignored the email and after the 6 months called the branch and was told my tenancy had been changed to a periodic I did not pay them their 100 pound fee.
  After a further 3 months I handed my notice in. My rent date fell on a Sunday so I waited until first thing Monday morning as the office was closed on a Sunday. I emailed them as I was advised. Only to be told they would be deducting a days rent from my bond. I argued my case and that was also withdrawn.
  Upon moving out. Myself and friend cleaned the property to the standard i moved in. We did leave black bags out 3 days early this was because my due date to move out was a friday and rubbish collection was a Monday morning.
  Upon my inspection I was advised I was getting £100 pounds deducted for a rubbish removal although I know the rubbish was collected by the bin men (another neighbour informed me as I agreed to take it to the tip provided the bin men didn't take it) I argued this and was told the bin men only take 3 bags. I know this is a lie as I've left over 5 previously with no issues.
  After numerous emails to a woman called Beth Lee's many of which were ignored. I questioned why on my deduction it said oven clean when they were charging me for a supposed rubbish removal. I was unable to get a sensible answer. I desputed the £100 And within 24 hours received an email saying I would be getting a full refund of the whole deposit.
  These people are nothing but sharks desperate for £100. Do not stand for their bullying.
  I will how ever give credit to the 2 letting agents who Benjamin Morris and Neil Gives who I understand now work in other branches. I found them professional and the others could indeed learn a lesson in customer service from these two.

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